1. About This Refund Policy

This Refund Policy applies to paid services offered through Onupron Career, operated by SD Onupron Group.

By purchasing a paid service, the customer confirms that they have reviewed the service description, applicable charges, features, limitations and other relevant information before making the payment.

2. No Refund After Successful Payment

Once payment for a paid service has been successfully completed, the payment is non-refundable.

Customers are therefore advised to carefully review all information before proceeding with payment.

• Service details should be checked before payment.
• Applicable charges should be reviewed before payment.
• Service eligibility and requirements should be checked before payment.
• Users should confirm that the selected service is suitable for their requirements.

3. Please Read Before Payment

Before making any payment, customers should carefully read:

• Service description
• Service features
• Pricing and applicable charges
• Service terms and conditions
• Eligibility requirements, wherever applicable
• Delivery or processing information, wherever applicable

By continuing with the payment, the customer acknowledges that they have had an opportunity to review the relevant information and agree to the applicable terms.

4. Incorrect Information Provided by User

Customers are responsible for providing correct and complete information while purchasing or using a service.

Payment will not become refundable merely because incorrect, incomplete or outdated information was provided by the customer.

5. Change of Mind

Refunds will not normally be provided if a customer changes their mind after successfully purchasing a paid service.

Customers should therefore make sure that they require the service before completing the transaction.

6. Duplicate Payment

If the same transaction is accidentally charged more than once due to a technical or payment-processing issue, the customer may contact us with the relevant transaction details for verification.

Any confirmed duplicate transaction will be reviewed and handled appropriately after verification.

7. Failed or Unsuccessful Transactions

If a payment is shown as failed but the amount has been debited from the customer's bank account or payment method, the transaction may be subject to verification with the payment gateway or banking institution.

Such cases are different from a successful service purchase and may be resolved according to the payment gateway or banking process.

8. Service Issues

If a customer experiences a genuine technical problem with a paid service, they should contact Onupron Career support with the relevant payment and account information.

We may review the issue and, where appropriate, take reasonable corrective action. However, reporting a service issue does not automatically create a right to a refund.

9. Payment Gateway Charges

Payments may be processed through third-party payment gateways. Applicable payment gateway, banking or transaction charges may be subject to the terms of the respective payment provider.

10. Fraudulent or Unauthorised Transactions

If you believe that an unauthorised or fraudulent transaction has been made using your payment method, please contact us as soon as possible and also contact your bank or payment provider where appropriate.

Such transactions may be investigated based on the available transaction and account information.

11. Refunds Where Required by Law

Nothing in this Refund Policy is intended to exclude or restrict any rights or remedies that cannot legally be excluded or restricted under applicable law.

12. Contact Us

If you have any questions about a paid service or this Refund Policy, please contact us before making your payment.